First thing Nella Bella want you to do is sign a contract ensuring you will NOT get your money back and all services are pre-paid. Their first priority is not guaranteeing customer satisfaction but getting paid.
I made my appointment at 5:30am and they ensured me that I was their first appointment. I went in the day of my event to find 2 people ahead of me. I waited over an hour and they finally started my make-up. Then I waited another hour and they took me to another room where one of the assistants started curling my hair...really small curls. I asked them to stop and told them my hair style is not supposed to be curly but they would not listen. My appointment was with the BN Artist, the red hair lady, who does not know how to style hair and has a really bad attitude! I went in with 4 pictures of the style I wanted and left the salon looking like a sheep. Every hair style with Nella Bella starts with curls. In the entire salon, including all customers with BN Artist and Nella Bella combined and the staff there was about a total of 30 people... it was total chaos. They clearly overbooked and did not have things under control. As if there wasn't enough people, one of the brides brought her photographer to take pics of her while she's getting her make-up done. Another bride was getting her consultation, she came with her mom, grandma, and 3 of her cousins and I did not even include them in the 30 people. Nella Bella managed to talk so LOUD that you think you are going to go deaf. It was not an enjoyable and relaxing experience being at the salon. It was stressful.
They lied about giving me the first appointment, they overbooked, they overcharge, they make you wait for hours 4-5 hours to get your hair and make up done and I was late to my event, the red haired BN Artist is extremely rude and does not know how to style hair after providing 4 pics.
They overbook just to make more money, and don't care about you as a customer. I did not get the hair and make-up I paid for and I got horrible service. Waste of my time and money, I want a refund. I will NEVER go back.
I made my appointment at 5:30am and they ensured me that I was their first appointment. I went in the day of my event to find 2 people ahead of me. I waited over an hour and they finally started my make-up. Then I waited another hour and they took me to another room where one of the assistants started curling my hair...really small curls. I asked them to stop and told them my hair style is not supposed to be curly but they would not listen. My appointment was with the BN Artist, the red hair lady, who does not know how to style hair and has a really bad attitude! I went in with 4 pictures of the style I wanted and left the salon looking like a sheep. Every hair style with Nella Bella starts with curls. In the entire salon, including all customers with BN Artist and Nella Bella combined and the staff there was about a total of 30 people... it was total chaos. They clearly overbooked and did not have things under control. As if there wasn't enough people, one of the brides brought her photographer to take pics of her while she's getting her make-up done. Another bride was getting her consultation, she came with her mom, grandma, and 3 of her cousins and I did not even include them in the 30 people. Nella Bella managed to talk so LOUD that you think you are going to go deaf. It was not an enjoyable and relaxing experience being at the salon. It was stressful.
They lied about giving me the first appointment, they overbooked, they overcharge, they make you wait for hours 4-5 hours to get your hair and make up done and I was late to my event, the red haired BN Artist is extremely rude and does not know how to style hair after providing 4 pics.
They overbook just to make more money, and don't care about you as a customer. I did not get the hair and make-up I paid for and I got horrible service. Waste of my time and money, I want a refund. I will NEVER go back.
Jul 22nd, 2011